Q: What types of materials are used in your suits and coats?
A: We pride ourselves on using high-quality materials for all our products, including premium wool for our suits and coats, durable denim for our jeans, and weather-resistant fabrics for our long windbreakers. Each material is chosen to ensure comfort, longevity, and style.
Q: How do I find the right size for my suit or coat?
A: You can refer to our detailed sizing chart available on our website. For suits and coats, we recommend checking your measurements against our chart to find the perfect fit. If you’re unsure, feel free to contact our customer service for personalized advice.
Q: Can I return or exchange an item if it doesn’t fit?
A: Yes, we accept returns and exchanges within 30 days of purchase as long as the item is in its original condition, unworn, and with all tags attached. Please visit our Return Policy page for detailed instructions or contact our customer support at ethereal@etherealeleganceco.com.
Q: Do you offer international shipping?
A: Yes, Ethereal Elegance Co LLC ships globally. Shipping costs and delivery times vary depending on the destination. For more details, please check our Shipping Policy on our website.
Q: How should I care for my jeans and long windbreaker?
A: For jeans, we recommend washing them inside out in cold water and hanging them to dry to maintain their color and fit. For long windbreakers, gentle washing and air drying is advised to preserve the water-resistant quality of the fabric.
Q: What payment methods do you accept?
A: We accept various payment methods including major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted for your safety.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website under the ‘Track Your Order’ section.
Q: Are there any care instructions for suits?
A: To ensure the longevity of your suit, we recommend dry cleaning only. Avoid frequent washing to preserve the fabric and shape of the suit.
Q: What should I do if I receive a defective product?
A: We are committed to ensuring the highest quality in all our products. If you believe you have received a defective item, please contact us immediately at ethereal@etherealeleganceco.com or call us at +1 3145579936. We will arrange for a replacement or refund as necessary.
Q: How often do you release new collections?
A: We typically release new collections each season. To stay updated on our latest releases and special promotions, please subscribe to our newsletter through our website.
For any further questions or inquiries, please don’t hesitate to reach out to our customer service team. We’re here to ensure that your shopping experience with Ethereal Elegance Co LLC is as seamless and enjoyable as possible.