Welcome to Ethereal Elegance Co LLC, accessible at etherealeleganceco.com. We appreciate your decision to shop with us for high-quality suits, coats, jeans, and long windbreakers. We understand that sometimes a product may not meet your expectations, and our refund and returns policy is designed to ensure a smooth and satisfactory experience.
Returns
Eligibility: You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging. Proof of purchase is required for processing returns.
Non-returnable items: Customized products or special orders are not eligible for returns unless they are defective.
Refunds
Processing: Once we receive your returned item, we will inspect it and notify you of the receipt of your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial refunds: In cases where the item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, you may receive a partial refund.
Exchanges
If your clothing item arrives defective or damaged and you need to exchange it for the same item, please email us at ethereal@etherealeleganceco.com and send your item to: 9939 Taberg Florence, Taberg, NY 13471.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Phone: +1 3145579936
Email: ethereal@etherealeleganceco.com
Address: 9939 Taberg Florence, Taberg, NY 13471
Thank you for choosing Ethereal Elegance Co LLC. We are committed to ensuring that your experience with us is seamless and enjoyable.